SYSTEM SUPPORT SCHEME SUMMARY
System Health Check:-
One or more site visits will be made per
Scope of Work will be defined on an individual customer
Our Service Engineer will perform health checks on all agreed
components of your system.
PLC : Visual inspection, RAM backup battery renewal, application
software backups/media refresh.
SCADA : Alarm and Historical trending data backup and archive.
Instrumentation : Hazardous Area routine inspection, Calibration
Technical Help Desk (Telephone/e-mail):
Customers may contact our help desk via a call back telephone
system or email.
This service guarantees a response to your request for assistance
within 2 hours.
Using the help desk customers can receive advice on hardware,
software or system problems.
If a problem can not be solved by our help desk service
we guarantee to assign an engineer to commence investigations
on your problem by the next working day.
If your system has remote access via modem our engineer
can connect to assist in fault diagnosis.
The annual fee includes up to 12 hours
support credit for helpdesk support / engineer investigation.
Additional credit can be purchased at any time.
Fixed annual fee will be determined on an individual customer
basis dependant on size and complexity of system.
If a problem cannot be solved by the Technical Help Desk,
a Service Engineer will endeavour to attend site at the
earliest opportunity and is guaranteed to be on site by
the next day covered by your support contract.
We recommend the customer hold an approved selection of
spares on site, available to our service engineer, in the
event of any necessary repairs.
Travel and site time, travel expenses and
over night accommodation will be charged at prevailing customer
support schedule of rates. Note: 4 hour minimum call out
We offer six options of cover as shown